Below are some of our most commonly asked questions. Just click any question for the answer. If you have a question not answered here you can call us at 540-825-4440 (toll free at 800-625-4440), email us at firstname.lastname@example.org, or click here for our online customer service.
• Why order from Randy's Flowers?
• What are your hours of operation?
• Where is your store located?
• How do I know my order was recieved?
• What happens to my order if the recipient is not home upon delivery?
• Do you deliver on Sunday?
• Can I cancel my order?
• How do I know if my gift has been successfully delivered?
• Is my information provided during ordering kept private?
Why order from Randy's Flowers?
Randy's Flowers has served Culpeper and surrounding counties for over 25 years. Now in our newly designed and constructed building, we offer the largest cut flowers, foliage and silk inventory of the area. Our business is based on teamwork and the desire to be the leading floral service provider for the Culpeper, Madison, Rappahannock and Orange counties. We strive to offer the best in customer service, quality product and the best shopping enviornment possible. We stand behind our work and product; committed to quality exceeding customer expectations.
What are your hours of operation?
We are open Monday through Friday, 9:00 am to 5:30 pm and on Saturday from 9:00 am to 2:00 pm. We are closed on Sunday. Our phones are answered 24 hours a day. If you call during non-business hours you may leave a on our voice mail system. Your voice mail to us will be reviewed the next business day between 9:00 am and 10:00 am. Please always leave a phone number where we can reach you during this time.
Where is your store located?
Visit our store at 211 West Evans Street "Sperryville Pike" in Culpeper. Need directions? Click here for a handy printable map!
How do I know if my order was recieved?
All online orders are confirmed via email. If your email is returned to us, we will attempt to phone you during business hours. If you prefer to not recieve your reciept via email, please let us know at the time of purchase and we'll be glad to fax or mail you a copy.
Do you deliver on Sunday?
We cannot guarantee delivery on Sunday. We request that Monday be an alternate date for deliveries. Sunday delivery for a local funeral home is available if booked by 12 noon on Saturday.
Can I cancel my order?
We make every effort to process your order as soon as it is received into our system. Cancellations must be recieved within 24 hours of placing your order. Out of town orders cannot be cancelled once we have sent your order to the filling florist. Cancellation requests after 24 hours are subject to a 20% cancellation fee.
How do I know if my gift has been successfully delivered?
All deliveries will be made on the date you requested unless complications arise, which may include incorrect delivery address, no one is home, the recipient has left work, the recipient was discharged from the hospital, the recipient has not returned phone call to provide delivery instructions, or inclement weather and hazardous road conditions restrict delivery.
Note: We will answer all inquiries in the timeliest manner possible. Some inquiries cannot be researched and resolved until we contact the delivering florist during their normal business hours. We will contact you via phone unless you request otherwise.
Is my information provided during ordering kept private?
We do not sell our customer list or information to any companies. We may from time to time send email from our company concerning special offers or holiday reminders. To join or be removed from our mailing list, click here.